You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us, tVNS Technologies GmbH, Ebrardstr. 31, 91054 Erlangen, E-mail:, by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached withdrawal form, but you are not required to do so.

In order to maintain the cancellation period, it is sufficient for you to send a notification that you intend to exercise your right to withdrawal before the withdrawal period expires.

Consequences of the cancellation
If you withdraw from this contract, we will refund all payments we have received from you, including delivery charges, upon receipt of the original packed and sealed goods (except for the additional costs arising from your choosing a different delivery method than the one you received) We have chosen the most favorable standard delivery offered by us), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return the goods to us (tVNS Technologies GmbH c/o CEUS UG (Haftungsbeschränkt) Henkestraße 91, 91052 Erlangen) immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract to hand over. The deadline is met if you send the goods before the deadline of fourteen days expires.

You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to usage that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The cancellation form can be found here.

The buyer can not revoke the purchase contract for the following types of contracts because he has no legal right of withdrawal (§ 312 g Paragraph 2 BGB):
1. Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the buyer is authoritative or which are clearly tailored to the personal needs of the consumer, or
2. Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

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